Reminder
1. Globerouter cooperates with top local tour operators and ensures the best quality of services to all travelers.
2. The sequence of itineraries is subject to change without prior notice according to departure date, weather, traffic, etc.
3. Please ensure safety of your luggage always, especially in public areas. The tour operator or the tour guide cannot be held responsible for any loss of personal belongings.
4. Please note that City Pass and any attraction admission tickets purchased by yourselves are not allowed in the tour.
5. Tour is not wheel chair accessible.
6. Peak2Peak Gondola will be closed for maintenance during Oct. 15 - Nov. 27. Gondola operation is seasonal and subject to change without prior notice.
7. Snowshoeing activity is weather dependent. Please notify us of your shoe size at the time of booking. Guests are advised to wear waterproof shoes and need to pay damage deposit $50 which is refundable after returning shoes without any damage.
8. Luggage allowance: each traveler is allowed a maximum of 1 suitcase and 1 carry-on bag. Oversized or excessive baggage will be charged additional $35 per baggage.
9. Guests who depart from U.S. need to bring American passport or Green Card OR valid American and Canadian visas.
10. Since March 15, 2016, New Canada entry requirements have been changed. Please note at the time of booking.
eTA (Electronic Travel Authorization) has been launched since March 15, 2016:
- U.S. permanent residents (with the green card) who enter Canada by flight need to hold eTA. If you enter Canada by land or sea, eTA is unnecessary.
- Students and temporary workers (from the countries where eTA is necessary): If you got a Student Visa or Work Visa before 15th March 2016, getting eTA is necessary before entering and departing from Canada by air.
How to apply for eTA to Canada?
- Applying for eTA online, and you need to prepare your passport, credit card, and e-mail address. The application fee is CAD$7. eTA can be valid for 5 years.
Cancellation / Modification and Refund Policy
1. Cancel or change an order
The following terms apply to the refund policy when canceling or changing an order
1) Reducing the number of travelers
2) Canceling the entire order
3) Change to a different tour
* Possible only 32 days prior to the tour departure date.
* Modification service fee will be applicable over & above the cancellation charges.
4) Rescheduling tour departure date
* This request will not be accepted if the travel date is within 15 days or lesser.
* Subject to availability of seats
* Modification service fee will be applicable over & above the cancellation charges.
| Cancellation Made Within |
Refund Policy |
| 32 Days (or) more prior to tour departure date |
90% of tour cost paid will be refunded |
| 24-31 Days prior to tour departure date |
70% of tour cost paid will be refunded |
| 16-23 Days prior to tour departure date |
50% of tour cost paid will be refunded |
| 15 Days (or) lesser prior to tour departure date |
The entire tour cost will be forfeited & No-Refund |
**If the upgraded hotel has been confirmed, the fee for upgrading the hotel will not be refundable.
2. Modify an order
Charges to modify an order apply for the following:
1) For requests to add more number of travelers
* Subject to availability of seats.
2) For requests to change to a different tour
* Possible only 32 days prior to the tour departure date.
* Cancellation charges as above will be applicable over & above the modification service fee.
3) For requests to reschedule tour departure date
* This request will not be accepted if the travel date is within 14 days or lesser.
* Subject to availability of seats.
* Cancellation charges as above will be applicable over & above the modification service fee.
4) For requests to change the name of passengers
* This request will be accepted until 03 days prior to the travel date, however same service fee as below will be applicable.
| Modification Notice Period |
Service Charge |
| Requests made from the date of booking until 15 days prior to the tour departure date |
US $ 30 will be charged for each order |
| Requests made 15 days (or) lesser from the date of tour departure |
No requests will be accepted & No Refund |
3. Notes
1) We recommend all our passengers to avail "Travel Insurance" to protect themselves against personal / natural / manmade exigencies of all kind (including medical & family emergencies, accidents, flight delays, traffic delays, theft or personal- acts of terrorism, natural calamities etc.) that may affect you from participating in our tours (OR) arise while on tour.
2) Globerouter will take no responsibility for matters as stated above under personnel / natural / manmade exigencies.
3) No part / full refund / compensation will be offered to passengers who miss taking our tours (OR) for any un-utilized services, as per the date / time scheduled on the E-Voucher because all services are reconfirmed and prepaid for Charges as mentioned in our "Cancellation / Modification and Refund Policy" would be applicable.
4) All cancellation & tour modification requests should be emailed to info@globerouter.com.
5) We will not accept any cancellation / modification requests made through local tour provider / tour guide (OR) verbal requests made over the phone to our customer support staff / by voice mail
6) Cancellation request emails will not be accepted unless they have a complete, signed and attached "Globerouter Cancellation Request Form".
Cancellation and Refund Policy
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