Reminder
1. Globerouter cooperates with top local tour operators and so that the best quality of services to all travelers.
2. The sequence of itineraries is subject to change without prior notice according to departure date, weather, traffic, etc.
3. In case of attraction closures (due to holidays or construction, etc.), the tour guide may make some necessary changes to the itinerary.
4. In case of extreme weather condition, war, strike and other force majeure events, local operator reserves the right to change the itinerary and all costs are not refundable.
5. In case of guests voluntarily giving up the tour because of personal reasons, all costs including hotels, transportation etc. is not refundable.
6. It is advised to contact the local operator for confirmation one day before departure.
7. Please bring valid documentation on travel date (passport, driving license, visa, etc).
8. National Park Pass / City Pass / Entry Tickets / Annual or Season Passes / Senior Pass (or) any admission tickets to attractions purchased on your own are not allowed on this tour. All mandatory / optional tour services, have to be purchased as instructed in the exclusions section.
9. Two full-sized beds per room. No additional bed for children, 3rd or 4th travelers.
10. No-show of third and fourth discounted passengers incurs a penalty fee of child price and the first and the second times should pay the fee to the guide.
11. Children at 18 or under 18 years old be be accompanied by a partner at 19 or 19+ years old.
12. Please ensure the safety of your luggage always, especially in public areas. The tour operator or the tour guide can not be held responsible for any loss of personal belongings.
13. Tour is not wheelchair accessible.
14. For all our tours the Drop-off Point will remain the same as the pick-up / Departure Point.
15. For tours where the Drop-off Point / Return Timing reads "N / A", please note that the passengers by default will be dropped off China Town. If you prefer to be dropped off at a certain location listed in Departure Points, which is not same as your Pick-up Point or not the default China Town, you must note it in Additional Comments at the time of booking and let the tour guide know on the tour.
Cancellation / Modification and Refund Policy
1. Cancel or change an order
The following terms apply to the refund policy when canceling or changing an order
1) Reducing the number of travelers
2) Canceling the entire order
3) Change to a different tour
* Possible only 31 days prior to the tour departure date.
* Modification service fee will be applicable over & above the cancellation charges.
4) Rescheduling tour departure date
* This request will not be accepted if the travel date is within 07 days or lesser.
* Subject to availability of seats
* Modification service fee will be applicable over & above the cancellation charges.
| Cancellation Made Within |
Refund Policy |
| 31 Days (or) more prior to tour departure date |
90% of tour cost paid will be refunded |
| 15-30 Days prior to tour departure date |
75% of tour cost paid will be refunded |
| 08-14 Days prior to tour departure date |
50% of tour cost paid will be refunded |
| 07 Days (or) lesser prior to tour departure date |
The entire tour cost will be forfeited & No-Refund |
2. Modify an order
Charges to modify an order apply for the following:
1) For requests to add more number of travelers
* Subject to availability of seats.
2) For requests to change to a different tour
* Possible only 31 days prior to the tour departure date.
* Cancellation charges as above will be applicable over & above the modification service fee.
3) For requests to reschedule tour departure date
* This request will not be accepted if the travel date is within 07 days or lesser.
* Subject to availability of seats.
* Cancellation charges as above will be applicable over & above the modification service fee.
4) For requests to change name of passengers
* This request will be accepted until 3 days prior to the travel date, however same service fee as below will be applicable.
| Modification Notice Period |
Service Charge |
| Requests made from the date of booking until 07 days prior to the tour departure date |
US $ 30 will be charged for each order |
| Requests made 07 days (or) lesser from the date of tour departure |
No requests will be accepted & No Refund |
3. Notes
1) We recommend all our passengers to avail "Travel Insurance" to protect themselves against personal / natural / manmade exigencies of all kind (including medical & family emergencies, accidents, flight delays, traffic delays, theft or personal- acts of terrorism, natural calamities etc.) that may affect you from participating in our tours (OR) arise while on tour.
2) Globerouter will take no responsibility for matters as stated above under personnel / natural / manmade exigencies.
3) No part / full refund / compensation will be offered to passengers who miss taking our tours (OR) for any un-utilized services, as per the date / time scheduled on the E-Voucher because all services are reconfirmed and prepaid for Charges as mentioned in our "Cancellation / Modification and Refund Policy" would be applicable.
4) All cancellation & tour modification requests should be emailed to info@globerouter.com.
5) We will not accept any cancellation / modification requests made through local tour provider / tour guide (OR) verbal requests made over the phone to our customer support staff / by voice mail
6) Cancellation request emails will not be accepted unless they have a complete, signed and attached "Globerouter Cancellation Request Form".
Cancellation and Refund Policy
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